FAQ

Signing up takes a few minutes. Click “Register” or “Sign Up,” enter your name, email, date of birth, and preferred currency, then create a secure password. You’ll be prompted to confirm your email — open the verification message and click the link. After email confirmation you can log in and make your first deposit or claim eligible no-deposit credits if available.Keep your profile accurate: real name and address match any ID you later submit for verification. Choose a password you haven’t used elsewhere and consider enabling extra protection (see security section). If you run into issues during registration, contact support at support@cocoacasino.com or call the listed numbers for immediate help.

Cocoa Casino runs several welcome offers that change frequently. Current examples include a $25 free chip, a 100% match up to $1,000 (use code NEW100_777SPINS), a 300% BTC match (code 300BTC), and promotional free-spin packages such as 777 free spins on Dollars to Donuts (code 777DONUTS). Some offers carry specific deposit minimums or qualifying requirements — for instance, the 300% BTC match may require a minimum $25 deposit.To claim a bonus: register, deposit (if required), and enter the promo code during deposit or in the promotions tab. Watch the casino’s promotions area for activation windows and any opt-in steps. Always check the full bonus terms for wagering, contribution rates, maximum cashout limits, and any game restrictions before you play.

Yes — Cocoa Casino sometimes issues no-deposit welcome chips (for example, $25 free chips). No-deposit credits are typically credited to new accounts shortly after registration. They usually carry wagering requirements and a maximum cashout cap (commonly around $100 for no-deposit chips). To withdraw winnings from a no-deposit bonus, you may be required to make a deposit and complete verification.No-deposit promotions change often and can be time-limited, so claim them quickly when available. Read the specific terms tied to each no-deposit gift: expiry, wagering multiplier, eligible games, and maximum withdrawal limits.

Cocoa Casino supports a wide mix of payment methods: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether (USDT), Visa, MasterCard, Neteller, Skrill, PaySafeCard, CASHlib, POLi, ecoPayz, and Zelle for select offers. Available currencies include USD, EUR, GBP, AUD, NZD, ZAR, and major cryptos.Deposits are typically instant for cards, e-wallets, and crypto. Minimum deposit amounts vary by method and promotion; some bonuses require a minimum (often $25). Withdrawals depend on method and verification status — e-wallets and crypto are usually fastest, while card and bank transfers can take several business days. Keep an eye on max-cashout rules tied to specific bonuses (some deposit matches cap withdrawals at a multiple of deposit or bonus). For support with a payment, contact support@cocoacasino.com or the phone numbers listed.

Wagering requirements are the number of times you must play through a bonus and/or deposit before withdrawing related winnings. For example, a 35x requirement on a $25 bonus means you must stake $875 (25 x 35) on qualifying games before cashout. Contribution rates differ by game: slots usually contribute 100%, while table games and jackpots often count less or not at all.Cocoa Casino’s offers vary — some deposit bonuses have high requirements (examples up to 53x for certain 200% offers), and special promos may include max-cashout limits. Always check whether the bonus is “non-sticky” (bonus and winnings available after clearing wagers) or has specific withdrawal caps. Tracking your progress in the promotions or account section helps avoid surprises.

Yes. Cocoa Casino’s games and lobby are optimized for modern smartphones and tablets through a responsive web platform. No dedicated app is required for most players — open your browser, log in, and you’ll find slots, table games, and promotions adapted for touch screens. Performance can vary by device and browser, so use the latest iOS or Android updates and ensure a stable internet connection.If a particular game won’t load, try clearing your browser cache, switching to an alternative browser, or restarting the device. For persistent issues, reach out to support with device details and the game name.

Cocoa Casino features titles from several providers including Rival Gaming, Betsoft, Arrow’s Edge, Dragon Gaming, Fresh Deck, Qora, and Saucify (BetOnSoft). You’ll find a mix of video slots, classic 3-reel slots, bonus-rich 5-reel releases, and table games. Examples in the lobby include Forest of Forbidden Treasures (Rival Gaming) with up to 20 free spins and 720 paylines, 888 Dream Dragon, and Pony Up Slots.Game availability can shift as new content is added; check individual game pages for rules and RTP. For a detailed look at one of the featured slots, see our Forest of Forbidden Treasures review.

Cocoa Casino operates under established online gaming guidelines. Licensing and regulation details are displayed on the site footer and within the terms and conditions — check those pages to verify the current licensing body and jurisdiction. Licensed operation means games are monitored for fairness and that the operator follows standards for payments, dispute resolution, and player protection. If you need confirmation or have regulatory questions, contact support and request licensing documents.

Verification typically requires government-issued photo ID (passport or driver’s license), proof of address (utility bill or bank statement dated within 3 months), and sometimes proof of payment method (photo of card with middle digits masked or a screenshot of your e-wallet). Submit documents through your account verification area or to support@cocoacasino.com as instructed.Processing time varies but most verifications complete within 24–72 hours. Pending verification can delay withdrawals, so upload clear, legible documents promptly. Support will notify you if extra information is needed.

Cocoa Casino provides customer support by email and phone: support@cocoacasino.com, UK: 0808-234-7596, International: +5999-433-8828. For fast resolution, include account name, device/browser, screenshots, and a clear description of the issue. Common fixes include updating your browser, clearing cache, or switching payment methods.If a deposit or withdrawal is delayed, open a support ticket and request a transaction reference. For disputed game outcomes or security concerns, escalate the issue to the support team and retain relevant screenshots for investigation.

Cocoa Casino uses standard industry protections: SSL encryption to secure transmissions, secure storage practices for account data, and fraud-monitoring systems to detect suspicious activity. You can further protect your account with a strong, unique password and by enabling any available account safeguards.Payment methods like crypto offer added privacy and faster settlements for withdrawals. If you suspect unauthorized access, change your password immediately and contact support. For full privacy and security details, refer to the site’s privacy policy and terms.

Cocoa Casino encourages safe play and provides tools to help manage activity: deposit limits, session time reminders, self-exclusion options, and reality checks. You can set daily, weekly, or monthly limits and request temporary or permanent account suspension through the account settings or support team. If you feel gambling is affecting your life, the support team can guide you to self-help resources and support organizations.If you need immediate assistance or want to set limits that prevent future logins, contact support and they will walk you through the available protections.